If your work phone is constantly busy and customers, without getting through, go to competitors, then you should think about a multichannel number. Megafon offers a simple, multifunctional solution - Virtual PBX.

Here is the definition of the service given by the operator himself:

Service "Virtual PBX" (Service) - the activity of the Operator to provide the Subscriber with a system that provides in a single interface Software the functionality of a virtual automatic telephone exchange (PBX), a web contact center, with the parameters declared by the Subscriber, as well as the provision by the Operator to the Subscriber for use of disk space on hardware and software complex for storing call history.

It is difficult and obscure, so we will give an explanation. Virtual PBX involves the allocation of a multichannel number. It can be anything: simple federal, direct or free 8-800. Calling him, the client will hear a greeting, and then it will be as you set it up: either his call will go to the first free specialist, or a menu will be announced in which you can select the desired department and employee. Additionally, as part of the "Virtual PBX" service, you can connect sending SMS business cards or ordering a callback.

The service is available for connection only to Megafon corporate clients in the following ways:

• In any Megafon service salon;
• Leave a request for connection by calling 8-800-550-05-55;
• With a personal manager, if one is assigned to you;
• Send SMS with code 521 to number 8993 and go through the activation procedure;
• USSD command *993*521#. The funds will be debited from the number from which you activated the service.

After registration, you will be given a login and password from the system in which you can independently configure the service. For doubters, there is a free test period- 14 days. During this time, you can use all the options of VATS, pay nothing for it, and if you don’t like it, then refuse.

Additional features

Receiving calls to several company phones is not all that Virtual PBX can do.

• Forwarding can be configured not only for mobile, but also for landlines, as well as for telephones individuals. Change of numbers by employees is not required. Forwarding within the Megafon network is free;
• Recording conversations. This happens as part of a separate option. You can listen to the recordings in the program interface;
• Ability to create reports on the statistics of received and missed calls;
• You can compare the performance of employees;
• Integration with CRM system is possible. This will allow you to see the client data during incoming call, call him back, make notes in the client's card during the conversation, forward the call. Integration is possible with the following systems: amoCRM, Bitrix24, retailCRM, RoiStar, Yclients and others, about 10 in total, or the possibility of integration through the REST API;
• With Virtual PBX, you can call back, and several employees at the same time. The number that will be displayed during an outgoing call, you configure yourself in the service interface. This can be one number, including 8-800 for each employee, or a separate group is allocated with own numbers, you can also adjust the regional phone to create the effect of presence in this area;
• Missed notifications will be sent via SMS, email or Telegram;
• Music instead of beeps. It can be a greeting, or just a melody. When employees call each other, the melody will not be heard;
• The user sets the forwarding algorithm himself: all at once, evenly (the call will go to the one who has not answered for a long time), in turn, in ascending order (even if the call has gone to the next one, dialing will continue to the first number);
• Conference calling to bring together several colleagues in one conversation.

Virtual PBX can work with any devices for calls:

1. Softphones (call program installed on the computer). This program can work in conjunction with landline phone, and instead of it. You will need a headset to communicate.
2. PCs and laptops. Calls require special applications.
3. Smartphones and tablets. You will also need special application e.g. Linphone. It is better to disable the Emotion application, otherwise it will conflict with VATS. In general, the organization of communication in this way will be convenient for employees. True, you will need high-quality Internet access. The benefits are as follows:

• Calls even from another country will be paid according to the minimum tariff plan;
• Even if the SIM card is turned off, you can receive calls via the Internet;
• Calls will be recorded;
• You can call or transfer a call within the company using a short number.

1. Desktop phones. Use IP phones or conventional analog phones, but the connection must be made through a VoIP gateway. At the same time, phones will support all the functionality of the VATS: call transfer, hold, call recording. If an employee has several phones connected, for example, a landline and a cell phone, they will ring at the same time. During a call, you can transfer a call from device to device by pressing *.

• Recording and storage of calls;
• Analytics;
• Integration with CRM;
• Each new employee will cost an additional 200 rubles.

In general, this is a very large and multifunctional service that will greatly simplify communication within your organization. All the possibilities and subtleties of customization cannot be described in one article. If you are interested in the service, you can leave a request for a consultation on the website https://vats.megafon.ru or independently study all the detailed information, including setting up phones and integrating with CRM at the link https://vats.megafon.ru/help/ conference_call.

Problems with telephony in offices are often solved using modern digital technologies. Therefore, the service "Virtual PBX" from MegaFon has become an ideal solution to the issue of organizing telephony in the workplace. This service is focused on corporate clients and provides them with a lot of service opportunities. Let's look at the features of the cloud PBX functionality from a well-known operator and find out what it can do.

Possibilities of the "Virtual PBX" service

The service "Virtual PBX" from the operator MegaFon is designed for quick telephonization of offices. It provides the capabilities of modern digital telephony, supplemented by a number of services. In addition to installing a separate phone at each workplace, a virtual telephone exchange allows you to organize a system for maintaining a customer database, which is relevant for help desks or support services. When ordering a virtual PBX, customers receive modern services with the following features:

• Call forwarding in different directions;
• Receiving calls to external multichannel numbers;
• Call holding and waiting;
• Free calls within the office;
• Distribution of calls among employees (including according to the schedule and work schedule);
• Distribution of external numbers to individual employees;
• Introduction of mobile numbers;
• Conducting telephone conferences;
• Answering machines and voice mailboxes;
• Automatic corporate greeting;
• Blacklist management;
• Maintaining a customer database by integrating with CRM;
• Recording telephone conversations;
• Grouping internal numbers;
• Inexpensive calls to landlines and mobile phones.

Thus, SIP-telephony from MegaFon allows you to quickly and cost-effectively organize office telephony with any number of employees. "Virtual PBX" from MegaFon gives the ability to get rid of problems with the purchase of expensive equipment. All that is needed for communication is softphones or VOIP phones installed at the workplace. Also, the operator offers its customers wireless equipment for telephony and Internet access, which allows you to quickly telephone offices without unnecessary wires.

The undoubted advantage of the service is that it does not require geo-referencing - when moving, all phone numbers are kept by all employees. And in order to get started, you just need to connect to the Internet.

SIP services from MegaFon are available anywhere in the world. It means that corporate clients will be able to telephone all their branches and unite them into one single telephone structure. For example, part of the jobs may be located in Moscow, and the other part in Vladivostok. Also, it is possible to move employees around the world while maintaining their phone number, which will be available when connected to the Internet.

Service cost

IP-telephony from MegaFon and the Virtual PBX service are provided with subscription fee, the size of which varies depending on the number of jobs:

• 1000 rubles/month - subscription fee for 7 workplaces and for basic functionality (the cost of an additional workplace is 200 rubles/month, call recording is 1000 rubles/month);
• 1800 rubles/month - subscription fee for 15 workstations and for basic functionality (the cost of an additional workplace is 150 rubles/month, call recording is 1500 rubles/month);
• 3,000 rubles/month - a subscription fee for 30 workstations and for basic functionality (the cost of an additional workplace is 100 rubles/month, call recording is 2,500 rubles/month).

Also, it is possible to connect analytics systems that allow you to evaluate the quality of work with clients. The cost of this service is 500 rubles per month. The same is the cost of integration with CRM to maintain a customer base.

For new customers who have not previously used MegaFon's Virtual PBX service, a pleasant bonus is provided - two weeks of free use (only calls are paid).

As for the cost of calls, it depends on the chosen direction - billing is carried out in accordance with the tariffs for the Multifon service. That is, preferential billing of calls is used here, which favorably distinguishes a virtual PBX from conventional telephony. Detailed information on the cost of calls to certain destinations can be found on the MegaFon website.

How to connect "Virtual PBX" from MegaFon

According to the press release, the operator decided to solemnly celebrate the launch of the three thousandth base station in the Moscow region. But even if this "epoch-making event" was used as an informational occasion to gather journalists and remind about themselves, then why not? If only there was something to see and something to listen to, and a news story is the tenth thing. A tribute to traditions and an obligatory component of such events.

In addition to discussing the results, plans and prospects, there was an excursion to the contact center and a superficial acquaintance with the CRM system, but more on that below. Actually, you can read the press release, some clarifications in the format of answers to questions.

The third generation network will be deployed in the Moscow region. May be. Some day. If they still allow it, and it will be possible to finally settle all issues with the military. Although personally I'm already tired of writing about this bright future of mobile telecommunications. All of us have long fallen in love with this coveted 3G, but the candy-bouquet stage has clearly dragged on, and, willy-nilly, we begin to look to the side. And there, "on the side", in the meantime, a lot of interesting things happen. WiFi in the form of “carpeting” projects is fading and withering, but WiMAX feels very good, dragging potential 3G Internet consumers to itself. This is hardly to the liking of operators who have already invested and continue to invest a lot of money in the deployment of 3G networks.

Okay, at least to look around and feel the 3G base stations, the tangible bright future is getting a little closer, and again I want to write something good about it.

Joking aside, but it was interesting to study the antennas. And, hopefully, useful, as it will now be easier to see the 3G antenna in a motley menagerie of others.

To be honest, I was surprised by the modest dimensions of the indoor Kathrein. Some kind of frivolous-looking plastic box provides a very good coverage of the office building, or at least part of it.

Now a little about the results of the vital activity of these wonderful antennas. 3G coverage in an office building at work Nokia smartphone little visual impact. It seems that the mini-opera is loaded a little faster, but the time it takes to wait for a server response nullifies all the time savings. In a regular browser, it is indeed faster, but only noticeable on graphics-heavy pages.

But the demonstration of the modem on a laptop was impressive, I did not expect to see such an average download speed on a 3G network. It is clear that in the office people work more often than they talk on the phone, and base station hardly too busy. But even for a free network it looks very, very. On the other hand, you and I are well aware of the difference between greenhouse demonstration indicators and the harsh network reality.

It was not possible to turn the modem of the Express Card form factor in our hands and examine it, but someday we will get to this little animal and test it. So far, in the absence of a 3G network, there is still no particular point in such an event.

About the newfangled virtual operator (MVNO) and the "Just for communication" tariff. The management of MegaFon-Moscow looks at the project with optimism, but the figures of existing and proposed connections are not announced. As the highest possible high bar, 5% of the total number of subscribers is called. If they continue to aggressively advertise on “metro” travel tickets, then I won’t be surprised at such a result.

Speaking of the subway: full coverage of all stations and partial coverage of tunnels is promised towards the end of this summer, in the autumn they plan to officially announce the complete “mobilization” of the subway. Those. installation and launch of the BS is going according to plan, and the crisis did not affect this project.

I asked about the rise in price of the “Just for communication” kit from 100 to 250 rubles, and learned a lot of interesting things. It turns out that greedy dealers are to blame for everything, who, in the wake of the popularity of the new offer, decided literally on the third day of sales to raise prices. And MegaFon-Moscow has absolutely nothing to do with it. To the question “Why is “Just” in the office?” the answer was also found: all dealers, you know, sell for 250, and you can’t give 100 at the office. Not because it's a pity, but solely for reasons of humanism and observance of public order. They will come running from all over Moscow to buy "Prosto" on the cheap, and there will be a repetition of Khodynka with the crushed and trampled. What a shame…

Excursion to the contact center, which is still based in the same building as a few years ago. I remember that in those days there was also a lot of “visual agitation” in the form of wall newspapers on the walls, good traditions are preserved.

Feature contact center"MegaFon-Moscow" - splitting into relatively small groups of 20 people in separate rooms. From the point of view of visibility and control, a large hall looks more rational, but, on the other hand, listening to dialogues with a subscriber remains the most effective tool monitoring the work of operators. And what a person is wearing, and what shape the cactus is on his table - in this case is not critical. In general, each monastery has its own charter.

I was pleased with the diversity in the design of workplaces, there are clearly no strict rules and restrictions. Someone prefers to be weighted from all sides background information…

… and another prefers a “homely” environment with photos and pictures. It's a matter of business and a matter of taste.

Some facts and statistics. In total, 650 people work in the Moscow contact center, the number of people working at the same time usually does not exceed 250. The work is shifty, more often 2 days after 2 on a 12-hour schedule. Each specialist processes an average of 120-150 calls per day, there is no strict rationing of the conversation time. Comparatively low throughput» specialist is also due to the fact that contact center employees often have to help set up phones, and such dialogues eat up a lot of working time. A new employee is trained for three weeks, for another two weeks he works under the supervision of a mentor. “Church” has not been observed at all for three months, but in pre-crisis times, the average rotation rate was about 30% per year. The “peak” time of maximum load is the interval from approximately 13 to 16 hours on weekdays, therefore, for humanitarian reasons, it is better not to call with non-urgent questions during this period of time.

As you can see, it is customary to hang Diplomas, Thanks and other signs of encouragement at your workplace. I could not resist and photographed the “working point”, in which there is a clear deficit free space on the walls to place valuable documents. Honestly, with great pleasure would have photographed the hostess of such an impressive collection, who was absent that day.

They demonstrated in action the CRM (Client Relations Management) system, which has been operating here since 2005. Since then, the system has been constantly upgraded, "acquiring" new features and service amenities. They say that after the introduction of CRM, the average processing time for a subscriber's request was halved, and the purchased software package fully paid for itself in just a couple of months.

Really, full information about the subscriber and everything that happens with him personal account carefully "sorted" and is just a click away. Hints, notes, pop-up comments, etc. are also present. The system automatically displays not only the number of the caller, but also the model of his phone, which facilitates and speeds up the process of consulting on technical matters. And the database contains not only detailed description specifications apparatus, but also detailed step by step guide for setting all parameters.

Along the way, I took the opportunity and asked to explain one write-off from my personal account - they explained. At the same time, I found out that I am the happy owner of the 18th category of value. Judging by the fact that they flatly refused to decipher this figure, my value is not great, alas. However, I was not particularly upset, as I have been suspecting this for many years. On the other hand, I did not see any pop-up comments about what was obscenely expressed or what else I was guilty of before the operator - positively.

Finally, a cute April Fools' video:

carefully prepared... I don't know who prepared it, but it's funny. And, judging by the "table of contents" at the beginning of the video, the continuation of the series will follow.

Surfing the Internet, I discovered an interesting project from Megafon www.megapbx.ru. It turned out that Megafon launched a new service Virtual office(Virtual PBX + SIM Integration + Mail + File Storage) is in beta mode and is looking for customers who want to test the service for free. I wrote an application from the site and I was lucky to become one of the first users of the service the very next day. What's inside the new service and my impressions - see and read under the cut.

Megaphone for corporate clients

For several of my businesses, mobile communications have always been necessary, so any new service was perceived with interest. Prior to the discovery of the MegaPBX project, in addition to standard corporate SIM cards with standard benefits, Megafon has a mobile PBX that supplemented us with important functions: a direct multichannel number, extension numbers, call distribution, recording and other features. But, unfortunately, the service still leaves much to be desired - it is almost unmanageable due to the monstrous interface, and also does not support SIP (you cannot work from a computer or desk phone).

Its disadvantages for me and other companies were obvious:

1. Companies want office telephony, and not just sit on mobile phones or buy another third-party service for this.
2. We need a human interface with a clear setting.
3. I would like sane tariffs for calls.

In fact, Megafon solved these issues with the new Virtual Office service, which primarily complements mobile communication stationary.

The connection happened in 1 day: I wrote an application from the site, indicated my contract, the next day they contacted me, checked the inclusion of the Multifon (it turned out to be necessary for the service to work) and they sent me access details to the interface.

What is inside

A very nice PBX setup interface was found inside. 3 mobile phones have already been set up in the interface phone numbers my colleagues, but I had to set them up myself by creating colleagues' accounts and sending their numbers to them. Also, I already had a landline number connected, which I recently bought for a new company - a great reason to test a new service.

Issue price

Now the service is provided free of charge for the testing period, and even the estimated cost has not been named. But I think that the price should be market, given the quite adequate cost of a mobile PBX.

conclusions

The virtual office from Megafon, of course, made me very happy. A full-fledged virtual PBX with a user-friendly interface, integration with mobile SIM cards, a single call history and bill for services, and even added Email. Megafon turns out to be very powerful and handy tool for business.

However, the service is only in beta and it lacks some features. Without visual statistics, the solution will not be successful with serious companies. But there is every reason to believe that this will happen soon enough.

The article describes the service from Megafon - "Virtual PBX".

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Telephonization of offices is one of the important problems that is being solved with the help of current digital technologies. Provided mobile operator « Megaphone» service « Virtual PBX is one such solution.

« Virtual PBX» from « Megaphone» is designed for customers of various companies and offers them a variety of amenities. In this review, we will discuss in more detail what is " Virtual PBX” and get acquainted with both positive and negative reviews on it.

Cloud PBX MegaFon. Mobile PBX MegaFon: entrance, instructions, reviews

"Virtual PBX" from the operator "Megafon"

« Virtual AT C" from " Megaphone» helps to carry out telephonization of offices using modern technologies. The service makes it possible to work with the client base, thereby improving the work of reference services. Connecting on the phone Virtual PBX", subscribers" Megaphone» have access to the following services:

• Hold/Call Waiting
• Call forwarding (to any numbers and phones)
• Incoming calls to a multiline number
• Free outgoing calls in the system " Virtual PBX»
• Outgoing calls to each individual employee of the company according to the schedule and its number
• Phone conferences
• Using your voice mailbox
• Using the blacklist
• Integration with CRM
• Ability to record a telephone conversation
• Cheap outgoing calls to cell phones and landlines

Cloud PBX MegaFon. Mobile PBX MegaFon: entrance, instructions, reviews

For a better understanding of the issue, we give some examples. Subscriber connected to " Virtual PBX» a multichannel number is provided, when calling to which it gets into voice menu. Next, he is asked to choose the service from the company that he needs at the moment. By choosing desired option, the subscriber automatically contacts the required employee of the company.

When contacting an employee, the subscriber calls him on mobile phone. In addition to the fact that this call is free, the subscriber can call the employee at any time during the work schedule, since cellular telephone an employee of the company is always with him, and he constantly stays in touch.

If desired, all conversations will be recorded in your cloud storage and you can listen to them. " Virtual PBX» does not require binding to any specific place of residence, you can use it wherever you are. To do this, there is no need to change numbers, connect additional paid services and take other actions.

How much does the Virtual PBX service from MegaFon cost?

Company " Megaphone» provides a service « Virtual PBX» at the following rates:

• Subscription fee: seven slaves. places - 1000 rubles / month; add. slave. place - 200 rubles / month; keeping a record of telephone conversations - 1000 rubles / month.
• Subscription fee: fifteen slaves. places - 1800 rubles / month; add. slave. place - 150 rubles / month; keeping a record of telephone conversations - 1500 rubles / month.
• Subscription fee: thirty slaves. places - 3000 rubles / month; add. slave. place - 100 rubles / month; keeping a record of telephone conversations - 2500 rubles / month.

Clients who have never connected before " Virtual PBX» from « Megaphone» — no fee for the first 14 days (except for outgoing calls to numbers of other subscribers)

How to activate the service "Virtual PBX" from the operator "Megaphone"?

To connect the service Virtual PBX» from the operator « Megaphone» you must write an application for the use of this service and send it to the appropriate address of the company. You need to clarify this question on the official website " Megaphone».